We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at euroasiapte@outlook.com. Please note that returns will need to be sent to the following address:  109 Wilsons Lane, Longford, Coventry CV66AB United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at euroasiapte@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at euroasiapte@outlook.com.

Dissatisfied

1. Our Product Research Team has exerted a significant amount of time in identifying products that we think our patrons and customers would surely love as these products are manufactured under market demand, currently in trend, or hot items.
2. We want to ask for your kind understanding that there are a lot of costs involved in a small business, thus, we are giving full responsibility to our patrons and customers to do their due diligence in ensuring that they have researched and Googled the product they are buying online and to not proceed with the order if you think our product is not the one you are looking for or does not meet your needs.
3. While we understand that you’re not happy or satisfied with your item, we’re afraid, operation costs have already been expended, thus, we’re afraid, we will consider all sales as final and refunds can not be granted.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

 

CAN I EDIT MY ORDER

 

No Tracking Number Yet

1. If a tracking number has not been emailed yet, please send us a message through our Contact Form page so we can ask our Fulfillment Center if modification is still possible. We will update you within 24 to 48 business hours if the modification was successful.

The Tracking Number Has Been Emailed

1. If the status of the shipment is “Label Created” only or “The shipment notification has been sent” only, please send us a message through our Contact Form page so we can ask our Fulfillment Center if modification is still possible. We will update you within 24 to 48 business hours if the modification was successful.
2. We would like to ask for your kind understanding that if the status of the shipment has already changed from “Label Created” or “The shipment notification has been sent”, we can no longer guarantee we can still retract the parcel since it has left our Fulfillment Center and is already in transit but we will try our very best to see what we can do.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.